All systems are operational

Stickied Incidents

Thursday 18th September 2025

AI / OCR Cloud Proxy Performance Issues for AI-based OCR and data extraction

We are currently investigating performance limitations in AI-based OCR and data extraction. We are currently observing increased processing times in some instances.

Our colleagues from the Operations Team are currently working on analysing and stabilising the systems.

We will provide an update here as soon as the analysis is complete.

Past Incidents

Saturday 9th December 2023

No incidents reported

Friday 8th December 2023

No incidents reported

Thursday 7th December 2023

No incidents reported

Wednesday 6th December 2023

Public 02 Squeeze UI Unresponsive Squeeze UI

We have noticed timeout problems in our Squeeze UI.

Affected were only end customers of DEXPRO.

We have restarted the service and will investigate what caused the outage.

Thank you for your patience.

  • We have disabled the "document log" feature which allows users to see log output in the Squeeze validation UI. This feature was the cause of high loads on our search engine.

    This affects all customers and partners.

    To mitigate this, we have started work on an alternative solution to provide this feature in a future update.

    • Tuesday 5th December 2023

    No incidents reported

    Monday 4th December 2023

    Public 02 Databases Unexpected search engine load

    Our search engine shows an unusual high workload.

    This may affect customers. Searching documents may currently not be possible.

    We are investigating this issue.

  • We have restarted and upgrade our search engines hardware again.

    Due to a restart there has been a ~ 2 minute downtime of the document search system.

    Please make sure that you have no missing documents, especially in the Squeeze validation step.

    Tomorrow, we will continue to monitor the system performance.

  • Since the issues have not yet been resolved, we have scheduled a maintenance window this evening.

  • We have upgraded the applications hardware and will continue to monitor the performance.

    Contact the support if you still have major performance issues.

    • Sunday 3rd December 2023

    No incidents reported