Stickied Incidents

Thursday 18th September 2025

AI / OCR Cloud Proxy Performance Issues for AI-based OCR and data extraction

We are currently investigating performance limitations in AI-based OCR and data extraction. We are currently observing increased processing times in some instances.

Our colleagues from the Operations Team are currently working on analysing and stabilising the systems.

We will provide an update here as soon as the analysis is complete.

Past Incidents

Saturday 30th March 2024

No incidents reported

Friday 29th March 2024

No incidents reported

Thursday 28th March 2024

No incidents reported

Wednesday 27th March 2024

No incidents reported

Tuesday 26th March 2024

No incidents reported

Monday 25th March 2024

No incidents reported

Sunday 24th March 2024

Public-02 Networking Network Outage in Public-02

We are investigating a downtime of our edge proxy infrastructure.

We will update this incident once we have resolved the issue.

We have restarted the resources responsible for routing ingress traffic.

The cause for this incident was in an access log file getting too large.

We will schedule a rework of the program which created this log file so that the file will be rotated and not exceed the filesystem's limit.

We apologize for the inconvenience.