Stickied Incidents

Thursday 18th September 2025

AI / OCR Cloud Proxy Performance Issues for AI-based OCR and data extraction

We are currently investigating performance limitations in AI-based OCR and data extraction. We are currently observing increased processing times in some instances.

Our colleagues from the Operations Team are currently working on analysing and stabilising the systems.

We will provide an update here as soon as the analysis is complete.

Past Incidents

Saturday 1st June 2024

Services not available

We are investigating an outage across our services.

The systems are stable again.

We identified the service which caused the outage. We will monitor it in the 30 minutes and watch for any regressions.

The root cause of this service's failure will be investigated.

Friday 31st May 2024

No incidents reported

Thursday 30th May 2024

No incidents reported

Wednesday 29th May 2024

No incidents reported

Tuesday 28th May 2024

No incidents reported

Monday 27th May 2024

No incidents reported

Sunday 26th May 2024

No incidents reported