Stickied Incidents

Thursday 18th September 2025

AI / OCR Cloud Proxy Performance Issues for AI-based OCR and data extraction

We are currently investigating performance limitations in AI-based OCR and data extraction. We are currently observing increased processing times in some instances.

Our colleagues from the Operations Team are currently working on analysing and stabilising the systems.

We will provide an update here as soon as the analysis is complete.

Past Incidents

Saturday 8th June 2024

No incidents reported

Friday 7th June 2024

No incidents reported

Thursday 6th June 2024

Public-02 Networking Unknown network issues leading to minor downtime

Today, for a period of ~ 2 minutes the network service of a critical VM failed.

We have immediately restarted the service and it seems to be running fine.

We continue to inspect the service's logs and are in contact with our infrastructure provider, as it is yet unknown if the issue is caused by our software or the underlying infrastructure.

Wednesday 5th June 2024

No incidents reported

Tuesday 4th June 2024

No incidents reported

Monday 3rd June 2024

No incidents reported

Sunday 2nd June 2024

No incidents reported

Saturday 1st June 2024

Services not available

We are investigating an outage across our services.

The systems are stable again.

We identified the service which caused the outage. We will monitor it in the 30 minutes and watch for any regressions.

The root cause of this service's failure will be investigated.