Stickied Incidents

Thursday 18th September 2025

AI / OCR Cloud Proxy Performance Issues for AI-based OCR and data extraction

We are currently investigating performance limitations in AI-based OCR and data extraction. We are currently observing increased processing times in some instances.

Our colleagues from the Operations Team are currently working on analysing and stabilising the systems.

We will provide an update here as soon as the analysis is complete.

Past Incidents

Saturday 26th October 2024

No incidents reported

Friday 25th October 2024

No incidents reported

Thursday 24th October 2024

No incidents reported

Wednesday 23rd October 2024

No incidents reported

Tuesday 22nd October 2024

No incidents reported

Monday 21st October 2024

Public-02 Networking Public-02 Unavailability

We have identified issues with our firewall which resulted in a downtime of all services protected by said firewall.

We are already investigating the issue and applied a temporary fix.

We will update you as soon as we consider the system stable.

A sub-service of the firewall filled up the file system with log data. We do not yet know why this rapid increase in data was not noticed by our monitoring system.

The system has been cleaned up an restarted, we will continue to watch the disk usage throughout the day.

We are sorry for the inconvenience and will hold an internal post mortem to inspect how that issue could have been prevented.

Sunday 20th October 2024

No incidents reported