All systems are operational

Stickied Incidents

Thursday 18th September 2025

AI / OCR Cloud Proxy Performance Issues for AI-based OCR and data extraction

We are currently investigating performance limitations in AI-based OCR and data extraction. We are currently observing increased processing times in some instances.

Our colleagues from the Operations Team are currently working on analysing and stabilising the systems.

We will provide an update here as soon as the analysis is complete.

Past Incidents

Saturday 23rd November 2024

No incidents reported

Friday 22nd November 2024

No incidents reported

Thursday 21st November 2024

No incidents reported

Wednesday 20th November 2024

No incidents reported

Tuesday 19th November 2024

No incidents reported

Monday 18th November 2024

No incidents reported

Sunday 17th November 2024

No incidents reported