All systems are operational

Stickied Incidents

Thursday 18th September 2025

AI / OCR Cloud Proxy Performance Issues for AI-based OCR and data extraction

We are currently investigating performance limitations in AI-based OCR and data extraction. We are currently observing increased processing times in some instances.

Our colleagues from the Operations Team are currently working on analysing and stabilising the systems.

We will provide an update here as soon as the analysis is complete.

Past Incidents

Saturday 7th December 2024

No incidents reported

Friday 6th December 2024

No incidents reported

Thursday 5th December 2024

No incidents reported

Wednesday 4th December 2024

Public-02 Networking Major Network Outage with Public-02

It seems that our network or any underlying virtualization component in the public-02 has a major outage.

We are actively looking for the failing component and will apply the relevant fix ASAP.

  • The underlying issues have been resolved by the data center.

  • The underlying issues were related to the general network connection of the data center.

    Currently the connection seems to be back online, DEXPRO applications are reachable, but the provider will continue to monitor the related component.

  • The datacenter hosting all public-02 applications has / had a major outage.

    We are in direct contact with the provider.

    • Tuesday 3rd December 2024

    No incidents reported

    Monday 2nd December 2024

    No incidents reported

    Sunday 1st December 2024

    No incidents reported