All systems are operational

Stickied Incidents

Thursday 18th September 2025

AI / OCR Cloud Proxy Performance Issues for AI-based OCR and data extraction

We are currently investigating performance limitations in AI-based OCR and data extraction. We are currently observing increased processing times in some instances.

Our colleagues from the Operations Team are currently working on analysing and stabilising the systems.

We will provide an update here as soon as the analysis is complete.

Past Incidents

Saturday 2nd December 2023

No incidents reported

Friday 1st December 2023

No incidents reported

Thursday 30th November 2023

No incidents reported

Wednesday 29th November 2023

Identity Provider Expired SSL certificates

Our mechanism for renewing SSL certificates failed to update certificates for some of our domains. This results in a temporary outage of our identify provider.

This affects customers and internal users which rely on Keycloak to authenticate in any application.

We will fix this immediately.

  • We have manually applied a patch and the SSL issues are resolved.

    • Tuesday 28th November 2023

    No incidents reported

    Monday 27th November 2023

    Public 02 Squeeze Workers Document backlog due to worker restart

    This incident affects only one partner. Other partners or direct DEXPRO customers are not affected.

    We have noticed a bug which caused very slow processing of documents for this partner. We have halted the processing and will apply a patch for this in the next 15 minutes.

    In the next 1-2 hourse the backlog of unprocessed documents will be processed.

    We will continue to monitor and ensure that the backlog is empty after this time.

  • At the current processing rate the backlog of documents will be empty in ~30-45 minutes under the assumption that no other documents are being added.

    We will continue to look at the metrics for this while marking this incident as resolved.

  • We have applied the hotfix and can already see an improvement to the processing speed due to this fix.

    • Sunday 26th November 2023

    No incidents reported